Partial packs, full packs, packing of individual pieces such as TV's, lamps, pictures, glass inserts, etc. Includes boxing and wrapping of household items. Excludes complex installation assignments such as swing sets, exercise equipment, TV Wall mounts, Washer and Dryer hookups, etc. The packers are not installers.
MOVING
Moving of pre-packed items. We provide the movers and the truck. The truck is stocked with moving blankets and dollys. Blankets are used as basic protection to place down and protect furniture when stacking and for protection while in transport on the truck.
LOADING HELP
Movers for loading services for things such as on-site containers or customer rented trucks.
STORAGE
Casey Movers maintains warehouse and trailer storage to accomodate storage for anywhere from days to weeks to months to years. Please note that Casey Movers storage is full service storage and not self storage so plan accordingly.
INTER-STATE & LOCAL MOVING WITHIN MASSACHUSETTS
We service moves within Massachusetts and from Massachusetts to anywhere within the United States excluding Alaska and Hawaii.
JUNK REMOVAL
When you already have a scheduled move with us you are able to send select items back with our movers to make a junk run. You can get a quote on each individual piece to be junked before you have the movers take your select pieces. Note we do not offer dumpster services and we are not an exclusive junk removal company.
A great deal of information is made available on this web-site and a confirmation email with a great amount of detail and information is sent at the time of booking of a date with Casey Movers. By using this service, it is the customers responsibility to read the information provided and to be prepared. Any questions at all text 781-261-0004. Lack of preparation is at sole risk and liability to the customer.
30-90 DAYS BEFORE YOUR MOVE...
ESTIMATES
Call 1-800-482-8828 or fill out the estimate request form online to request an estimate.
We can base most apartment estimates off a list of furniture and approximate box count (10,20,30,etc). In the case of large condos or single family homes we may opt for a zoom call so you can walk our estimator through the home or in some cases an in-home appointment.
COMPARING ESTIMATES TO OTHER COMPANIES
It is important to compare estimates apples to apples. The majority of the time our estimates are quoting full day service.
In comparison, MANY (but not all) franchise and corporate movers start off at 1/3 of a day (example 3-4hrs) and build out from there so you often need to triple most competitor estimates to bring them apples to apples with the service Casey Movers is providing. Many movers work just like a dumpster service in a drive way where they build in 1/3 of the potential weight and build out from there.
Any questions regarding your estimate and comparing to others text 781-261-0004.
IS CASEY MOVERS LICENSED AND INSURED?
Casey Movers is licensed with the MA DPU and DOT and insured. We have general liability, cargo insurance, auto insurance and workers comp.
WHAT ARE THE SIZES OF YOUR TRUCKS?
Our trucks come standard with 24x8x8 boxes or 48x8x8 for a tractor trailer.
Note that on average, we can fit about 8 to 12 pieces depending on size of the furniture per 1/4 of a truck. And approximately 60 boxes (of varying sizes) per 1/4 of a truck and these are mostly the numbers our estimate suggestions are based on.
WHAT HAPPENS AFTER AN ESTIMATE?
After your estimate is obtained a deposit of 10% ($250.00 minimum) is required to book your selected and available move date or dates. We accept Mastercard, VISA or Discover at 1-800-482-8828.
The deposit is deducted from your total balance.
Your deposit is non-refundable as these funds are used to hold the truck, the movers and storage space for you for your requested move date. By holding this truck, we will be turning down other customers that are seeking to use our movers, trucks and storage on the requested date(s) that you are looking to hold.
The deposit may be transferable with 3 weeks notice. Within 3 weeks of your move your date may be rescheduled with a trasnfer free equal to the deposit amount. In the 72 hours leading up to your move date any reschedule of reschedule or cancellation of service will come with a cancellation fee equal to half your move estimate.
HOW MUCH NOTICE IS REQUIRED?
We recommend 30 days notice or more to secure a specific move date and ensure good availability as we are often committing our time and resources to only 1 or 2 customers per day.
With that being said, we will take very little notice as long as we have sufficient resources and trucks still available. Just note that short notice may not be sufficient for some important details such as insurance certificates, moving permits, etc.
1-30 DAYS BEFORE YOUR MOVE AND PACKING
PACKING
TELEVISIONS: Often televisions are the most fragile item in a single household shipment. Televisions MUST be boxed for our movers to accept for shipment. Televisions shipped are at sole risk of the customer and please note that insurance will NOT cover damage to televisions. As every tv is unique this is an item you must prepare packing for well in advance of your move. If you did not hold on to the original box, you can write down the height and width and bring the note to a place like Home Depot or Lowes and you should be able to get assistance there with the correct size box. Also, some customers opt to bring televisions in their vehicles away from the rest of the furniture load.
GRANDFATHER CLOCKS: Grandfather clocks are a specialty item that MUST be prepared in advance by the customer or a clock service business. Weights should be removed and the grandfather clock should be carefully bubble wrapped to prevent damage while in transit. Please note that the standard moving blankets stocked on the truck are historically insufficient for grandfather clocks due to the intricate nature of the woodwork and clocks shipped are at customers sole risk and discretion.
DRESSER DRAWERS: If drawers are entirely removable you may leave clothing in light dresser drawers. If the drawers are locked in you should take the time to box the clothing to keep weight of the piece manageable for the movers and also take note that the dresser will be handled at various angles to fit through doorways, hallways, entry ways, etc.
BEDS: Mattress bags are required for all mattresses being shipped. Mattress bags generally come in twin, full, queen and king and can be found at most places like Home Depot and Lowes. Movers will generally be planning to dis-assemble and re-assemble most basic beds. You should have all your sheets, blankets and pillows packed away in boxes or bins and ready to go by the time the movers arrive.
WALL HANGINGS: Be sure to take down all wall hangings and either box or bubble wrap (we recommend the large diameter bubbles).
GLASS: We recommend going through the entire house and collect ALL glass pieces including but not limited to pictures, mirrors, glass inserts, table tops, etc. Take the time and care to indidually bubble wrap these pieces (again, we recommend the large diameter bubbles) to prevent damage and box where able. Glass is highly fragile and is not covered by insurance and is at sole risk and liability to the customer. The best insurance for glass is proper pack and care.
FURNITURE: Our movers provide basic protection for furniture with the included blankets that come with the truck. These blankets are decent for protection against small nicks and scratches. However, there are some pieces you may want to pay special attention to such as antiques or family heirlooms. For these pieces you may want to take the time to bubble wrap (with large diameter bubbles) or even purchase a furniture box and pack with peanuts. Again, insurance does not cover high value items and the best insurance is proper packing and care.
STORAGE: Note that if you are storing through Casey Movers all the blankets used to protect furniture while in transit will stay with the load through the duration of storage. If you are going through a third party storage unit or self storage please note that you must purchase your blankets from that individual service provider and will be an added expense you must be prepared for. Our blankets must stay with the truck. If you fail to purchase blankets the movers will
PLACEMENT OF BOXES: Some customers opt to leave boxes in the rooms they were packed from. Some bring boxes to a single centralized location such as a garage which may help our movers stay on schedule.
REAL PROPERTY: Please note that it is the customer or landlords responsibility for protection of real property such as walls, floors, hardwood floors, railings, doorways, driveways, lawns, stairs, etc. Operation of heavy equipment such as trucks poses an inherent risk to outdoor real property such as lawns, driveways, etc and customer is solely responsible for this risk. Moving furniture within a home poses an inherent risk to walls, floors, doorways, etc and customer is solely responsible for this risk.
WHAT CANNOT BE SHIPPED THROUGH A MOVER?
The movers cannot take cash, firearms, flammables, chemicals, important documents, medications, alcohol, items of sentimental value, liquids, live plants, wood, food, jewelry, etc. These items need to be removed from the home or office prior to the movers arriving. A closed door, verbal comment, sign, etc is not sufficient. Items must be completely locked or removed from site (example: in car) to prevent accidental inclusion of these items on the truck. Accidental inclusion is unfortunately at sole risk and liability to the customer and note that if accidentally included the movers will be unable to obtain any items from within a load until final delivery.
SAFES: Movers cannot service safes over 200-300lbs in weight. Call Milligan Safe and Vault @ 1-857-800-6694 for any safe moving needs. Special equipment is required to move most heavy safes.
VEHICLES: An auto carrier is required to transport vehicles such as cars and motorcycles. Call Auto Drive Away @ 781-828-4070 for your vehicle transport needs.
HOT TUBS: We recommend calling your local pool or hot tub company for recommendations on moving service for Hot Tubs.
SWING SETS: We recommend calling the company you purchased your swing-set from for a quote on moving your swing-set. These services often include full break-down, transport and re-installation and the company you purchased the swing-set from will be able to readily provide needed replacement parts.
While they may be shipped, we do recommend taking fragile things such as televisions, computers, electronics, musical instruments, printers, intricate art, etc in your car if possible. If you do decide to ship these with the movers, ensure that they are packed very well to withstand the rigors of road travel on a bumpy truck and note that these items will be packed alongside thousands of pound of furniture. Be advised that these items are only covered at a rate of $.60/lb/item by cargo insurance if damaged. Shipment is at sole risk and discretion of customer.
THE PROPERTY MANAGEMENT COMPANY FOR MY NEW BUILDING REQUIRES A CERTIFICATE OF INSURANCE
We can provide a standard certificate of insurance to your property management company. Please respond to your confirmation email with the request and be sure to include the name and address of the property management company requesting the certificate along with their phone number and email address.
MOVING IN BOSTON
Most of the neighborhoods in Boston require the resident to purchase a moving permit. This can be obtained from the city hall or by visiting permitpuller.com. This is something that must be done by the resident usually 2 weeks in advance of your scheduled move date. If you fail to obtain a moving permit on moving day we may be unable to move you. Unfortunately we are unable to refund your deposit if this happens and you may be responsible for your movers time... be sure to investigate your individual local requirements.
MOVING INTER-STATE
Nearly all inter-state shipments are upon a 53' tractor trailer. Please check your destination property for tractor trailer access. In rare events (mostly gated communities, rural, small dirt roads, etc) a tractor trailer cannot access the new property and there would be no choice but to rent a smaller truck to shuttle goods back and forth which requires double handling of goods which will result in higher charges for your move. Be sure to notify Casey Movers in advance so that we can ensure the movers have the right equipment and correct amount of labor to complete your move on time and on budget! It is the customers responsibility to investigate access of tractor trailers to destinations and notify Casey Movers or the estimator at the time of your estimate.
DURING YOUR MOVE
WHAT TIME DO MOVES START?
The movers typically start their day at your home around 8-9am each day for load up. Most deliveries after a closing start at 1pm. Please note that these times are estimates only as we are driving large trucks and utilizing public roadways. The drivers cannot be bound to any specific timeline or schedule and all shipments are subject to delay and can manifest in the form of minutes, hours, days or more no matter the scope and size of shipment so customer must prepare accordingly.
You can text 781-261-0004 at any time to request an ETA update for your moving crew. Be sure to identify yourself by name, address and move date. Requests to start earlier or later than these times may be requested and may require additional charges to be assessed if accepted and rendered.
WHEN AND HOW DO I PAY?
Your deposit will be deducted from your total moving estimate.
We generally ask that customers are prepared with their remaining balance when the movers arrive as certified bank check, money order or cash. This is to certify that funds are available for completion of the move prior to the movers taking your goods.
When going to storage, we will generally take the labor to move to storage along with the first month of storage. From there on you should send a check each month for your storage unit and treat it as you would treat an apartment rental.
A monthly invoice is not guaranteed just as it is not guaranteed with most apartment rentals. If you'd like contact 1-800-482-8828 to put a credit card on file for automatic monthly charging for storage units.
Note that any additional balance or additional services rendered are due prior to final delivery of goods.
For inter-state moves note that balance is due in full prior to the truck being dispatched from Massachusetts to certify that funds are available for the full completion of the move. Shipments with unpaid balances are subject to delay which may manifest in the form of days, weeks or months no matter the scope or size of shipment.
Acceptable payment methods are cash, certified bank check or money order. Our movers do not accept personal checks. Personal checks are commonly accepted for deposits and for moves pre-paid about 2 to 3 weeks in advance.
Mastercard, VISA or Discover is accepted at 1-800-482-8828 (5% convenience fee applies).
WHAT HAPPENS IF SOMETHING IS DAMAGED?
In the event of loss or damage, household goods are covered by cargo insurance (which values all shipments as used household or commercial goods) in the amount of $.60/lb/item. Real property is excluded and there is a $2,000.00 limit per shipment. You may increase your valuation to $1.25/lb/item ($5,000.00 limit) for an additonal $500.00 per 24' truck load or $1,000.00 per tractor trailer load. Casey Movers is unable to financially compensate shippers in excess of the cargo insurance limits so please plan accordingly.
Be sure to note any damage on your bill of lading when receiving the shipment or immediately text 781-261-0004.
Damage is unfortunately an inherent risk of moving. This risk can be minimized through proper packing.
Most damage occurs to fragile items while the truck is in transit. All it takes is one bad pothole and poorly packed fragile goods are highly subject to damage. Goods that are deemed packed by owner are not covered for loss or damage.
The risk of damage can be minimized through proper packing of fragile goods such as televisions, pictures, granite/marble pieces, paintings, mirrors, glass pieces (including glass table tops and inserts), fragile frilly wood pieces, statues, planters, etc.
Again, our movers expect all goods to be packed and ready to go by the time they arrive or be sure to notify us well in advance so that we can provide an individual quote for packing certain fragile pieces and so that the movers have the right tools and materials for the job.
Please note that high value items such as paintings, artwork, chandeliers, grandfather clocks, pianos, etc are not covered... you'll have to contact an insurance company and get a quote and individual policy for in-transit insurance or homeowners or renters insurance may cover.
Please note that real property damage to things such as floors, walls, driveways, lawns, etc is an inherent risk and there are no refunds or insurance options available for damage of this nature. Damage of this nature can be averted ahead of the move through proper care and protection of real property through use of things such as hardwood floor protection, wall pads, placement of plywood on lawns and driveways, etc. This sort of real property protection is at sole liability and discretion of the customer. If you require individual guidance please text 781-261-0004.
WHAT HAPPENS IF SOMETHING IS LOST?
Moving is unfortunately for some people a highly stressful and disorganized part of life. There is so much going on with making arrangements to move to a new home... lots of packing going on. Lots of junk removal, paring down, donation of items and family members in and out of your life. It is extremely easy to misplace or lose things in this process either before, during or after the actual move takes place.
So what if something gets lost on your move? The first step is not to panic and to maintain composure.
We recommend taking the following steps in the event of loss of an item:
1.) Notify Casey Movers via a response to your confirmation email or text 781-261-0004 with your name, address and move date.
2.) Check your origin location. This may require a phone call to the new residents of your origin address.
3.) Finish unpacking. Moves often involve dozens of pieces of furniture and dozens upon dozens of boxes and going through everything can often take weeks.
4.) Check with close friends and family members who have recently been in your home. It is easy to forget during stressful times that we have given or donated certain items to close friends and family members in an attempt to pare down on things.
Most suspected cases of loss are resolved within a week by the customer.
Please note that we need our trucks every day for different customers so trucks are inspected when the trucks return to our facility as well as each morning so we will generally notify you quickly if anything is found left behind on the truck.
Again, it is important to notify us as soon as possible via email or text message so that we can be on the lookout.
Cargo insurance may cover loss at a rate of $.60/lb/item as long as the missing piece was included as a part of the submitted inventory for moving and was not an item that was or should have been packed by the owner. If a customer did not declare an item as part of the shipment ahead of the move there is unfortunately nothing Casey Movers can do to financially assist.
It helps in advance to be sure to label each box and item with name and destination address in the event of misplacement anywhere along the line and ends up in lost and found.
TIPS
Tipping in the moving industry is customary but not required. Some customers may take 15-20% of total estimate and divide the amount between all drivers, loaders and unloaders. Others may pay approximately $5-10/hr/mover as a tip. Some people do not tip at all. Again, it is totally up to you. If you have any questions feel free to text 781-261-0004.
Please note that a tip does not count as payment toward service bill (the service bill comes first) and Casey Movers cannot get involved in handling or passing on tips to movers after a move in any way.
WHAT IF SOMETHING DOESN'T FIT ON THE TRUCK?
If something does not fit on the truck you have ordered, you will have to order an additional truck, additional labor and/or storage space to accomodate your shipment. Please review your estimate in advance to ensure that our suggestion is the best service for your needs. Our estimators suggest trucks and storage spaces to the best of their ability often based on the list you provide or walk-through (virtual or in-home) of a home prior to it being packed by the owner (which is a huge variable in and of itself... some people pack tightly while others pack loosely) but be sure you understand fully what you are ordering to prevent issues with space.
ARE ESTIMATES GUARANTEED?
Once a reservation is placed, our estimates are guaranteed for the specific service, number of movers, the truck space provided, pack time, load time, unload time and any storage terms and include all required travel, fuel, mileage, etc.
The estimates provided are based on the suggestion of our estimators after their walk-through of your home. Feel free to compare this suggestion to the suggestions of other qualified estimators prior to reserving service and if you have any questions text 781-261-0004.
Please note that most walk-throughs take place often days, weeks, or even months in advance of a move and when the home is in an unpacked state. This inherently presents a tremendous variable as the method in which customers pack their goods can swing widely (as much as a 25% variable)... some customers pack tightly which results in efficient packing of the truck while still... other customers pack very loosely which may not be packed into a truck quite as efficiently and may require more labor and truck space to service.
Be sure to understand the number of movers being offered, truck space being offered, number of labor hours for load and number of labor hours for offload. If you have reason to disagree... let us know (before you reserve your service)!!! If you'd like to stick to the initial plan and budget text 781-261-0004 near completion of your load term and inform us to stop loading and proceed to destination.
Any additional movers, trucks, hours, packing, service or storage space rendered will come with an appropriate charge usually laid out in your confirmation email.
WHAT IF MORE LABOR IS REQUIRED ABOVE AND BEYOND INITIAL SERVICE?
Be aware of the time limits assigned to your move.
Estimators do their best to provide more than enough time to complete any given shipment usually based on historically like-shipments. However, in rare situations more time may be required due to factors which include but may not be limited to additional goods being added to inventory, last minute packing/dis-assembly (lamps, pictures, etc) or difficult access to destinations such as multi-floor apartments or storage units, etc.
Our movers will stay as long as they can to assist you in finishing your move; but keep the limits specified within your estimate and/or service order in mind. If you reach your time limits for loading and/or unloading the movers will stay but there will be an hourly service charge which is due prior to final delivery as the movers MUST be compensated for their over-time.
Again, any questions or requests text 781-261-0004 or if you'd like to add more hours to an already booked service.
AS YOUR MOVE COMES TO AN END
Be sure to do a walk-through with the movers before they leave. You will be signing at the end of the day releasing the movers for the day. Once the movers leave they unfortunately cannot come back. Any requests MUST be fulfilled while the movers are still present and prior to being released. Be sure you are 100% satisfied before you sign the release and text any questions or requests to 781-261-0004.
Any damage or loss should be noted on the bill of lading which you sign to receive the shipment. Or, text 781-261-0004 before the movers leave. Please note that Casey Movers is not liable for any damage that occurs after the movers leave (example: Such as a TV that is unpacked and mounted by a third party).
STORAGE
Casey Movers maintains warehouse and trailer storage space both subject to availability or you may provide your own storage unit for us to deliver into. Some important notes in regards to storage:
i.) Casey Movers relies on the storage term defined by our customers for our own logistics. If you anticipate being in storage longer than you had initially planned, please contact 1-800-482-8828 or send us an email back as soon as possible.
ii.) This is not self-storage. Third parties are prohibited and are not free to come and go. If you anticipate needing access to your shipment please select a self-storage facility and we can deliver into the unit for you.
iii.) Once you are loaded into storage, units are packed high and tight. The majority of items in storage are often inaccessible until final delivery so do not include important items, documents, etc.
iv.) Storage payments are treated in a similar manner to apartment rent. The first payment is due the first day you are brought to storage and the same day each month after that. Monthly storage payments billed to a credit card are often done in batches toward the beginning of the month so please coordinate with the office for any required pro-rated payments once delivery is scheduled.
v.) If utilizing storage please plan and pack accordingly. Do not include anything in the shipment that may attract pests as pests are an inherent risk of storage whether storing through first, third party or within your own home in a garage or basement. Pests often go after food first, and linens second. So if storing long-term, bins may be preferable for things such as linens and clothing.
WHAT IF I MISS A STORAGE PAYMENT?
If a storage account becomes 30 days delinquent, we will generally issue a notice that the account is past due. If we cannot connect within 30 days of that notice and resolve the balance we may issue an additional notification of a date in which goods will be removed, disposed of or auctioned. We will work as best as we can in the event of delinquency, but storage space is limited and we cannot take this space away from paying customers.
Note that seizure of a storage unit does not release any customer from responsibility for any previous balance accrued.
REQUEST
ESTIMATE
Submit your information via the included form, and we will contact you to set up your free in-home estimate - or simply call us toll free at 1-800-482-8828 or call/text us at 781-261-0004 and ask to speak to one of our friendly sales representatives.
