What is the deal with Yelp?
Yelp has a people search function. Last year we took the time to search all of our customers for that entire year on Yelp and it appeared that less than 1% of our customers are Yelp users. Our demographic tends to be older and less tech savy. We do very few apartment and "college" moves. We find that we do not get positive Yelp reviews because the majority of our customer base are not Yelp users. We find that the majority of our Yelp complaints come from accounts with few reviews attached to them (aka, they created the account just to write a negative Yelp review.)
Interestingly... we see very few complaints showing up on Google and the BBB... we suspect that because negative complaints already exist on Yelp. This is where frustrated clients may find themselves venting, or using our Yelp listing as a punching bag per se.
As of 12/14/15: 10 reviews showing... each situation is unique and we have provided a detailed response to each. We will not respond to 2 of the reviews showing as they are connected to the 94 reviews mentioned below which have been removed for violating yelp terms of service.
10 reviews not recommended - We've responded to all the reviews we possibly could respond to (however, please note that once filtered by Yelp a response by the business is not possible. Complaints mostly related to increased charges due to increased labor requirements in association with unexpected packing, prep, or logistical issues (unexpected holdovers, down-time due to closings, etc). Clear moving instructions and proper preparation will keep moving costs down!
94 reviews removed mostly from 2011 for violating yelp terms of service in conjunction with a social media campaign (one person responsible for all reviews).
Although, as of 1/7/16, Casey Movers has 10 showing reviews with an average rating of 1 out of 5 stars on Yelp... the business also has as of 1/7/16 an A rating with the BBB as well as 25 showing reviews with an average rating of 4.5 out of 5 stars. The business also has as of 1/7/16 49 showing reviews on Google with an average 4.6 out of 5 stars. As of 1/7/16 Casey Movers has 44 reviews on Facebook with an average 4.4 out of 5 stars.
I got a lower price from another mover, can you match it?
We are competitive. However, please note that you must analyze carefully the total number of labor hours or weight being quoted by other movers. Low bottom line does not mean the quote is lower than ours if they built in less hours, less weight, less truck space, and less storage space.
Movers in Massachusetts charge by the hour. We recommend visiting Mass.gov Moving Tips
and you will find that an estimate is not a bid or a contract and that movers must charge in accordance with the rates on file with the Massachusetts Department of Public Utilities regardless of any estimate.
We do our best to work with people if finances are an issue. Please call us before making the decision to go with another carrier. You can book a post-estimate meeting with Casey Movers management if you'd like prior to making your final decision.
Do I have to pay for travel time?
Charges are port to port as specified in the moving tariff approved and on file with the Massachusetts Department of Public Utilities. Simply put, the shipper is solely responsible for any payroll hours incurred by the carrier for each driver and mover associated with the operation.
Do you pack for me?
Generally, the shipper is responsible for packing and boxing all small and loose items while the carrier is responsible for protecting furniture (blanket wrapping is standard). However, Casey Movers provides packing, boxing and shrink-wrapping services if requested. We generally need to come out the day before a move for this sort of work so that everything is ready to go when the movers arrive with the truck.
Do I neeed to empty dresser drawers and file cabinets?
Generally, clothing can remain in dresser drawers assuming the piece is not too heavy for the movers to lift. It is recommended that file cabinets be emptied (you may often leave the bottom drawer full only) to prevent damage to the file cabinet and to ensure that the movers can safely move the piece.
Can I access my goods if I store with you?
Casey Movers maintains a full service storage facility. We maintain exclusive rights to load goods into and out of our storage facilities. We do not recommend storing items that you will need frequent access to. In the case of an emergency, access may be granted with ample notice and fully financed supervision in association with tariff rates approved and on file with the Massachusetts Department of Public Utilities. This policy is to maintain the safety and security of all goods belonging to current occupants of our storage facilities.
Can you do out of state moves?
We are licensed to do out of state moves with the DOT and will service a move from Massachusetts to anywhere within the continental United States.
Are my belongings insured?
Casey Movers maintains proper insurance requirements. However, please note that liability to movers is limited to $.60/lb/item and shipper is responsible for insurance if this base liability is not suitable (we recommend http://www.movinginsurance.com). You can find more information in our tariff and also at Mass.gov Moving Tips
Can you dispose of my items?
Casey Movers does not have a proper disposal avenue for household goods such as furniture, mattresses and chemicals. There are licensed and insured disposal businesses that we encourage you to contact for these purposes (such as 1-800-GOT-JUNK).
Can the estimator answer questions regarding my move?
The primary function of an estimator is to take the pre-move inventory which is used for scheduling and determining proper crew and truck requirements for an operation. Estimators undergo thorough training and are generally experienced movers. Estimators will do their best to answer any questions you have, however, please note that important points should always be verified by Casey Movers management and you should consult the tariff approved and on file with the Massachusetts Department of Public Utilities. Movers must follow tariff and company policy strictly and cannot always honor verbal agreements.
What if there is a problem with my move?
Employees of Casey Movers are unable to help you via telephone if you have billing issues, damage or loss and business does not maintain telephone lines for reporting these issues. Please visit File Claim
to begin your claim for loss or damage. Service charges are non-refundable. Please read our Moving Rates & Tariff
for additional information and the full terms and conditions of your shipment.
Do you move in the rain and snow?
Yes. We understand that shippers are often bound to real estate agreements and their property may be required to be vacated at a certain time on a certain date. Normal operations will continue in the event of a snow storm unless there is a state of emergency. However, roads and access leading to shippers pick-up address must be clear. For insurance and liability reasons, drive-way and walkways leading up to pick-up address MUST be cleared by the shipper. Carrier will re-schedule operation at the request of shipper provided availability of our power units and moving crews. Shipper is responsible for written estimate in full should a move be cancelled. Shipper is responsible for tariff charges in full should movers encounter unsafe conditions and cannot commence shipment, or if shipper refuses to commence shipment when movers are already at origin address. Inclement weather can both increase estimated completion charges and have an effect on move quality. Carrier must still charge tariff rates in full for services rendered, and liability is still limited to shipper declaration of value on bill of lading contract.